Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • Online – Using the GP online system: Patient Access

Patient Access

Login to Online Services
Register for Online Services

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • In person– Tick the items required on your computerised prescription counterfoil and place in the prescription box located at the entrance of the surgery or place it in the prescription boxes located at the branch surgery collection points.
  • By phone – We have a 24 hour automated prescription order line. Please ring 01736 786925 and leave a message with your personal information and what you would like to order. 

Non-urgent advice: Patient Notice

We cannot accept a repeat prescription order over the telephone through option 1. If you would like to order by phone it must be through option 2 for our automated prescription line or option 3 to speak with someone on our prescription phone line.
  • By email – By sending your request to atlantic.prescriptions@nhs.net
  • By post– Send your prescription request to the surgery with a stamped addressed envelope if you would like it posted back to you.

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • If you have any queries or concerns with your prescription please contact the surgery on 01736 363741 or 01736 788306 or if this is non urgent you can alternatively email the surgery. 
  • Email : atlantic.prescriptions@nhs.net 

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

Out of Hours

If you require an urgent script out of the hours of 08:00 – 18:00 Monday to Friday, please visit your local pharmacy for an emergency prescription.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Electronic Presciption Service (EPS)

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen pharmacy electronically. This saves you having to come down to the surgery to collect a paper prescription. 

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

 It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy. a dispensing appliance contractor (if you use one).
  • your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information please visit the NHS Choices website .

Dispensary – Cape Cornwall Surgery

Cape Cornwall Surgery has its own dispensary which is open between 08:00 – 18:00 on weekdays, closing for lunch between 13:00 and 14:00. We can prescribe drugs for any patients living more than a mile from a pharmacy. Drugs are delivered to outlying areas of West Penwith and can be collected from:

  • Costcutter, Sennen – Monday, Wednesday and Fridays
  • The General Store, St Buryan – Monday, Wednesday and Fridays
  • Boscaswell Stores, Pendeen – Monday, Wednesday and Fridays

We have also started a limited home delivery service for housebound patients on a Monday, Wednesday and Friday. Please speak to the dispensary team for more information.