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Update on COVID vaccinations for Alverton Practice patients 12/03/21
We are currently booking group 7. Anyone over the age of 16, with an underlying health condition, we have tried our best to make contact with you. If you are in this group,  haven't had your vaccine yet and you haven't heard from us its likely we have the wrong contact details for you. Please call us on 01736 363741 to make your appointment. 
We are doing a fantastic job at St Clare - it's our wonderful NHS at its best. So if you have just received a letter regarding your Covid vaccine, there is no need to travel to the Mass Vaccination Centre at Stithians if you don’t want to. 


COVID-19 update – 26/01/2021

Dear patients

We would like to update you on some urgent but hopefully short-term changes.

As you may be aware the country and the NHS is at the peak of the COVID-19 pandemic and Cornwall is no exception.

The COVID-19 infection rates for Cornwall are the highest that we have seen since the start of the pandemic.

As well as supporting our patients, our colleagues are also being affected. All this is happening while we are offering the largest vaccination programme the NHS has ever delivered.

We want to deliver the vaccines to you and your families, as quickly and safely as possible.

To help us do this national guidance has advised us to reduce all non-urgent work.

We will continue to offer urgent and emergency appointments.

But we need your continued support and ask for your patience during this challenging time.

Please do not contact the surgery for routine appointments or check-ups if at all possible.

Alternative ways you can seek medical advice and treatment include the NHS website, and your community pharmacy, who can offer expert information and provide medication for many conditions.

We continue to be available for urgent appointments.

Other services like baby immunisations and urgent dressings will continue as normal

If your condition is life-threatening always call 999. For urgent but not life-threatening you can always contact 111, if your usual GP is not available. 111 provides advice and can also direct you to a local service and will let them know you’re on the way.

As we continue to work together to try and keep everyone safe and well and follow national lockdown rules, social distancing and Hands, Face, Space guidance, you may experience delays in other areas of health and care.

Anyone due to have an outpatient appointment at the Royal Cornwall Hospitals Trust can check on waiting times and if you are concerned about the time you are waiting for your appointment please call the Elective Care hotline on 0800 0357777

We appreciate that this is a challenging time but please be reassured we are all working as hard as we can to look after you.

By following lockdown rules together and with your continued support to help us continue to look after our most poorly and vulnerable we will make it back to the path of normality.

Covid Vaccination Clinics

Do not call us about when to expect your jab, we will contact you as soon as you are eligible and we have confirmation of vaccine delivery.  Alverton Practice is following NHS prioritisation with regard to delivery of vaccinations.

Thank you for your help and understanding.

Latest advice :

Due to an influx of visitors to Cornwall : The NHS has asked all GP surgeries to inform visitors needing medical attention to contact their own registered GP Surgery, who will have access to all of their medical details and will be able to provide consultations by telephone or video call. They can also send prescriptions electronically to a Pharmacy closer to where you are staying.

Following advice from the NHS and The Royal Cornwall Hospital we would ask all visitors to call NHS 111 if needing urgent care.

Taking these actions will help local NHS services to cope in these difficult times.

Thank you for continuing to support your NHS.

Important patient notification:

In line with the most recent Government Guidelines anyone 11 years and over who attend Alverton Practice must wear a face covering. This will not only help to provide you with some protection but will also help the staff at Alverton Practice and the Medical Centre.

We also ask that if you have made an appointment in advance and are showing COVID symptoms, you phone the practice to cancel your appointment  and we will happily re-arrange the appointment  for when you are symptom free.

Thank you from all the staff for all your patience and support in helping to keep our community and Medical Centre safe.


Coronavirus: latest information and advice

Please be assured that we are still delivering appropriate care and treatment for non COVID-19 health issues, where there is clinical need. Please continue to telephone the practice for advice. It is still very important not to come into the practice unless you have been instructed to do so.
Thank you

We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19. Advice for NHS organisations is now as follows:

1. From today the public are being advised to stay at home (self-isolate) if they have:

a. A new or continuous cough

b. High temperature (of 37.8 degrees centigrade or higher)

c. Loss of taste or smell.

After 10 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.

Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.

We were honoured to welcome Professor Helen Stokes-Lampard, Chair of the Royal College of General Practitioners to officially open St Clare Medical Centre on Monday 12 August 2019

St Clare Prof HSL

We are Cornwall's first accredited Armed Forces Veteran friendly GP Practice

This is new national innovation from the Royal College of General Practitioners.

Please contact us for further details. 

Dr(Lt Col) Boulter RAMC is our veterans lead.

Repeat Prescriptions

Please note that we are no longer able to accept telephone requests. If you are unable to use any of the alternative methods below, please let us know.

Repeat Prescriptions can be requested in the following ways:

        Send a written request (or use the tear off part of your previous prescription) by post.

        Email with your name, date of birth, address and the names of the medications you require.

        Pop a written request into St Clare or Newlyn surgery.

        Register for ‘The Waiting Room 2’ (an online service for ordering repeat prescriptions-see below).

The Waiting Room 2  

This is our online GP service which allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

Book or cancel appointments online

Renew or order repeat prescriptions online

View parts of your GP record, including information about medication, allergies

You can still contact the practice by phone or in person, this is just another option, which some patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

For more information, please contact reception or next time you visit the surgery.  Please bring photo ID (eg. passport, driving licence) and proof of address (eg. Bank statement, Gas or Electricity bill). If you don’t have any of these, please talk to us and we will help you sign-up.  

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